AI field operations
From first message to job done.
The customer writes or calls. AI drafts a structured request. A person still approves. You assign. The crew finishes. WhatsApp, SMS, email, and voice: one inbox.
“Hi, our AC stopped working. We’re at 24 King Street. Can someone come tomorrow afternoon?”
Draft
“Our AC isn’t working. 24 King Street. Tomorrow afternoon?”
- Service
- 96%
- Site
- 94%
- When
- 82%
- Problem
- 97%
AC Repair
24 King Street
Tomorrow afternoon
AC not working
The desk and the van
One job record. Two rooms.
Owners, admins, and dispatchers share the inbox. Crew open today’s job on a phone. When they mark it done, the customer is told.
Dashboard · the day at a glance
Who it is for
Crews that go to the customer.
If the work happens on-site and the request arrives as a message or a call, this is the path. The product stays generic. The first conversations do not.
Journal
Field notes from the desk.
006
Operations
Field service requests start in chat, not in a job form
Most field tools start once a job form exists. The request already lives in WhatsApp, SMS, email, or a call. The hop after that is where jobs get lost.
12 Aug 2026 · 10 min
005
AI
AI drafts the field job. You still approve it.
The model can turn a sentence into fields. It does not create the job, assign a crew member, or invent a price. A person still lets the work through.
8 Aug 2026 · 11 min
004
AI
When AI cannot answer, handoff is the product
When the latest message cannot be answered from your FAQs, hours, or catalog, software should hand the thread to a person, and say so. That is a feature.
28 Jul 2026 · 10 min
Tell us how a request becomes a job today.
Tell us how a request becomes a job today. We walk the inbox-to-job path if it fits.